FonoSIP.com
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FAQ

Can I make free phone calls ?

Yes, all IP to IP calls are free! Recommend the service to your friends and talk to them free even if they are in different countries. Registration is free, the account is created instantly.

Reasons to use FonoSIP.com VoIP tecnology:

  • Price of the call. In most cases it is much more cost effective. In some cases it is free.
  • Convenience. You may use your address book. You can call while shopping on-line. You can receive calls to your home phone number while you are traveling. And so much more....
  • Features. Call forwarding, transfers, conferencing are on your fingertips.
  • It is open, we peer with most SIP networks, and also exchange ENUM calls. Which means you can make more free calls.
  • You can call to/from Skype also
  • It is cool!

    Can I call to regular phone lines or mobile phones ?

    Yes, but you need to add credit to your account. Calling rates are very low.

    Can I use the service while traveling ?

    Yes. use xten lite or your mobile SIP phone from any location.

    Can I use the service in any country ?

    Yes in any country.

    Do you provide technical support ?

    Yes we provide email technical support. Answer times are 1 business days, on average.

    What are the minimum system requirements for a softphone ?

    To run the xten or counterpath x-lite softphones, you need a computer with Processor: Pentium II 400 or faster Memory: 64MB RAM or better. In addition you can use a wide range of hardware VoIP SIP adaptors and phones.

    What type of internet connection do I need?

    Broadband is required for the FREE X-Lite client. For dial-up users, G.729 compression is required and is delivered through the commercial version of the Xten Softphone X-Pro. Or any other SIP phone that supports G729.

    Why use SIP ?

    SIP has many advantages over propietary solutions such as Skype and others. Many more phones support it, including GSM and WIFI phones. And you have the option of using the best compression codec available, which is G729.

    Compared to Skype, our prices are lower and we do not charge "call setup" or any other hidden fee.

    Do I need computer speakers and a microphone?

    If your PC has a sound card installed, then all you need are your computer speakers (internal or external) and a PC microphone (internal or external). However, a computer headset with microphone should be used and is strongly recommended to avoid echoing.

    What kind of headset should I use?

    You need a computer headset, not a telephone headset. A computer headset has two separate connectors - one for the microphone, and one for the speaker (some newer headsets connect via USB, which are very good). Also make sure that the headset has a microphone.

    Free washington state number

    Free washington state DID number.
    If you get a message "already have an account"
    Check your ipkall account here http://phone.ipkall.com/ipphone http://phone.ipkall.com/ipphone/forgot.asp

    Testing the Service

    To test the service dial 613 for an echo test (A service in the USA that test the quality / latency of your connection). Also dial 614, 615, 555, 411, 8004.

    Or dial one of the Service Numbers

    Premium Accounts

    VoIP.brujula.net and FonoSIP.com are the same company, but all premium accounts have been moved to the fonosip.com server.

    Troubleshooting - My phone can not log in

    If the phone fails to login, or get one way audio, please take the time to double check your configuration as above.
    If everything appears to be correct, the problem may be your firewall
  • If you are running XP, try disabling the built in firewall.
  • If your router/firewall suports DMZ, put your hardware phone in the DMZ area
  • If you have an external firewall try opening SIP ports
    SIP signalling ports (UDP) = 5060 - 5061
    DNS port (UDP) = 53
    TFTP port (UDP) = 69
    RTP/RTCP ports (UDP) = 10000 - 30000

    Mode details on Router/Firewall SIP Troubleshooting
    http://www.fonosip.com/english/trouble.html

    Troubleshooting - Voice Quality

    If you experience low voice quality make sure:
  • Your SIP phone is configured to use codec G729 as priority one
  • Your local internet connection is not congested by a large file download. In that case you can improve your network with an intelligent switch such as the Encore 8 port with 1 VoIP Port NHG08. Or Linux LiveCD Router which also can prioritize UDP VoIP packets

    Troubleshooting - Firewall blocked ports

    A VPN can also solve ISP filtering and firewall or NAT traversal issues. We recommend www.relakks.com

    DID number porting ?

    We do not provide DID service number porting. We assign new numbers for each DID we provision.

    Why invest in a Codec G729 ?

    Unfortunately all softphones that support the codec G729 are paid. This is because G729 is patented. But it is worth the price since you will minimize the traffic needed for voip, thus getting higher quality of service under more network conditions.

    Also support of G729 by fonosip.com is a benefit that free services such as skype or IM based networks can not afford to provide, since they can not afford to distribute free G729 softphones.

    Advanced Troubleshooting

  • Troubleshooting - More than one sip phone behind NAT Router
  • Troubleshooting your SIP connection
  • Troubleshooting - Firewall blocked ports or ISP filtering advanced troubleshooting



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    FonoSIP.com supports Xten / Counterpath SIP softphones for Windows, Mac, iPhone and Linux. Internet telephony equipment such as Linksys PAP2, Cisco, Sipura, Nokia N71. Apple iPhone, iPod Touch, iPad. Android. Codec G729. Fring Mobile. Bring your Own Device BYOD. We also support SIP Trunking, replace your phone lines. Asterisk PBX, TrixBox.